Customers can raise a request for refund in case if the product received is damaged, late delivery or not delivered.

The product is returned in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.

The product is not different from what was originally shipped.

The product was not damaged while in the customer’s possession.

Replacement will be processed only in the following conditions:.

For large appliances, the Croma team will schedule the brand technician’s visit to the customer’s registered location and a resolution will be provided based on the technician’s report.

Resolution will be provided basis the brand technician’s report.

In case of desktops and laptops, the Croma team will guide the customer and connect them to the brand for online troubleshooting.

For mobiles, tablets, cameras, accessories, kitchen and wellness products, the resolution will be provided basis the brand technician's report.

For scenarios wherein the product received is defective, a resolution will be provided basis the following conditions:.

For scenarios wherein the product received is different from the description mentioned on the product detail page, the Croma team will arrange for a pick-up from the customer’s registered location and proceed with replacement as requested.

For scenarios wherein the product received is damaged or has any missing parts/accessories, the Croma team will contact the customer to confirm details of the damage/missing parts/accessories before issuing the replacement.

Only if the product received is damaged, has any missing parts or accessories, is defective, or is different from the description mentioned on the product detail page on

The product is returnable within the applicable return window.

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